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Return & Refund Policy

Thank you for shopping at AROLORA. We hope you love what you've ordered!

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. Please don't hesitate to contact us. We will try our best to meet your request. Email: support@arolora.com

Order Cancellation:

Your order will be fully refunded if it’s cancelled within 1 hour of purchase. If you decide to cancel/change the order, please email us. We will NOT accept order cancellation requests after 1 hour of purchase.

Return & Refund Policy:

  1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
  1. The following items cannot be returned or exchanged: beauty products, gift cards, bodysuits, lingerie sets & sleepwear, swimwear, underwear (including women's shape-wear and body shapers)
  1. The Final sale items (40% off or more, including buy 1 get 1 free) cannot be returned. Items marked clearance are non-returnable.
  1. All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund.
  1. All returns must be approved by our customer service team.
  • AROLORA responsibility: We're responsible for re-sending a replacement at our expense or refund in full the original product price and its shipping if wrong item/size/color or defective/damaged item has been sent.
  • Customer's responsibility: All shipping fees to return the item, and the original shipping fees, are non-refundable for the following cases:
    • Incorrect order(size of item):If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. 
    • Unwanted item:If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 14 days of receiving the product for return.

Return Process:

  1. Please contact us and indicate the return reason, along with your order number. For defective, incorrect items, please send us a picture of the problem.
  1. We do not provide prepaid return labels and you are responsible for covering shipping costs to return. 
  1. Most returns are processed within 5 business days after we receive your package.

Note: Please do not send your return to the address on your package. That is not our return address and we will provide you the U.S. warehouse addresses for you to ship back.