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FAQ

Check most frequently asked questions here, if you still need help then please contact us at support@arolora.com.

Pricing

We accept US dollar currently. 

Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures if there is any damage.

Email: support@arolora.com 

We accept American Express, Visa, MasterCard, Apple Pay and PayPal.

For credit cards, please note the billing address entered on your order must match the billing address on file with your bank, otherwise our system might think it's fraud. 

You will receive your package within 20 days after you place the order. The efficiency of logistics are differed from different countries. Details please refer to our Shipping Policy. 

Returns

Yes, AROLORA is support to change and refund only if the products you received are not exceed 14 days and which are not affect the secondary sales. 

Please don’t hesitate to contact us in your earliest convenience via email if you have any query, we will try our best to satisfy you. 

Shipping

Once an order has shipped, we'll send you an email with the tracking number. Click the link in the email to track the progress of your shipment.

You can also track here.  

You will receive your package within 20 days after you place the order. The efficiency of logistics are differed from different countries. Details please refer to our Shipping Policy. 

Uncategorized

Our size guide is a general guideline for actual measurement, but there are still some errors in the measurement. Please check out size table for specific size guide for each product. Please keep in mind that some pieces might fit differently depending on the styles, such as oversized sweatshirts and t-shirts which run bigger than the general guidelines. So please choose the most suitable size according to your situation.

If you have any questions about specific measurements please contact us. 

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!